• Terms & Conditions

Please read the following terms and conditions (“T&Cs”/”Agreement”) carefully before
registering on, accessing, browsing, downloading or using the Hapur Hub Services
website located at hapurhub.com. Hapur Hub Services, having its registered office at
Shop No.9 Swarg Aashram Road Hapur 245101

  • A. Hapur Hub Terms and Conditions

The T&Cs in relation to the online marketplace service on the Hapur Hub set out below

are applicable to and binding on you in conjunction with the general T&Cs and the

SSOID terms and conditions already accepted by you. Each T&C or the SSOID term or

condition is applicable to and binding on you, or any of your activities on the Hapur Hub,

even if such term or condition is not specifically reproduced herein below. The terms

„Agreement‟ or „T&Cs‟ mentioned here includes the terms and conditions in relation to

the marketplace set out below, the SSOID terms and conditions, and other servicespecific

terms and conditions in relation to Hapur Hub Services

Hapur Hub is the provider of online marketplace service, where branded merchandises

are displayed online by the various registered merchants (hereinafter “Merchant” or

“Merchants”) for sale and you can purchase the same, subject to the Marketplace

Terms as well as T&Cs in general. Hapur Hub offers the online marketplace service to

you through various modes including issue of coupons & vouchers and through website.

The actual contract for sale is directly between the Merchant and you. Hapur Hub

provides the services of listing catalogues, pricing, shipping, etc. which is informational

and it is up to you to follow it or not. Hapur Hub may help facilitate the resolution of

disputes through various modes. Hapur Hub has no control over: (a) the existence,

quality, safety or legality of items displayed; (b) the accuracy of third party content or

listings including that of registered Merchants; (c) the ability of Merchant‟s or sellers to

sell items; (d) the ability of buyers to pay for items. Hapur Hub does not, at any point of

time during any transaction between buyer and Merchant or seller, take the ownership of

any of the goods offered by the Merchant or seller. Nor does Hapur Hub, at any point,

assert any rights or claims over the goods or services offered by the Merchant or seller

to the buyer. In using the online market place service, you explicitly agree and

acknowledge that:

1. Hapur Hub Services, through Hapur Hub Platform also makes available a variety

of branded products/ services offered by its Merchant partners. Purchase of such

products will be subject to the terms of offer for sale, and such other additional

terms, if any, as specified by the Merchant. Hapur Hub Services is a facilitator

and does not take any legal responsibility for the authenticity or quality of such

branded products/services and customers are encouraged to exercise prudence

and diligence (including by viewing any available customer reviews of the

products or services or the Merchant) before purchasing such products or

availing such services.

2. Hapur Hub may offer delivery services through its logistics/courier. Hapur Hub‟s

T&Cs, which may be changed by Hapur Hub Services without any notice to you.

3. Hapur Hub Services is not a warrantor of the products/ services being offered on

the Hapur Hub by various Merchants. You understand that any issue or disputes

regarding the warranty, guarantee, quality, and service will be addressed either

by the manufacturer/ service provider or the Merchant and you agree to handle

such issues and disputes directly between you and the Merchant/ manufacturer.

All the products are governed by the terms of warranties provided by the

respective Merchants/ manufacturer/ owners of brands/ sellers. However, in case

any product is covered under seller (Merchant) warranty, it shall be specifically

mentioned under the product details. You acknowledge that Hapur Hub Services

gives no warrantee/guarantee, either express or implied, regarding the product

bought by you or for the use or availability of online marketplace service.

Customers are encouraged to exercise prudence and diligence (including by

viewing any available customer reviews of the products or services or the

Merchant) before purchasing such products or availing such services.

4. The price of products offered on the Hapur Hub is MRP, retail price, sale price,

discounted price as offered by our Merchant partner. Hapur Hub Services does

not either directly or indirectly influence the price of the products offered by the

Merchant partner. Hapur Hub Services is not liable for any manufacturing defect,

faulty product received, warranty claims, after sales service for any of the

products purchased on the Hapur Hub, Hapur Hub Services is not linked with any

warranty, guarantee, post-sale claims, genuineness of products or brand, as it is

just a platform that facilitates sales for its Merchant partners. Hapur Hub Services

will make best efforts to assist customers in issue resolution including refund or

arranging replacement but it will not bear the risk from legal claims for any

misrepresentation or selling of wrong product.

5. The Hapur Hub makes available general third party information such as, product

catalogues, lists of authorized dealers and reports on news, entertainment,

technology and features, advertisements, images and photographs of the

products and other data from external sources hereinafter “Third Party Content”).

Similar Third Party Content would also be available to you on the email received

by you from Hapur Hub Services. The provision of Third Party Content is for

general informational purposes only. You acknowledge that the Third Party

Content provided to you is obtained from sources believed to be reliable. Hapur

Hub Services does not provide any guarantee with respect to any of the Third

Party Content and Hapur Hub Services shall not be held liable for any loss

suffered by you based on your reliance on or use of such Third Party Content.

6. Cancellation

a. Cancellation by Hapur Hub Services: There may be certain orders that Hapur

Hub Services‟ Merchant partners are unable to accept and service and these

may need to be cancelled. Some situations that may result in your order being

cancelled include, non-availability of the product or quantities ordered by you,

non- availability of the delivery service in the address to which product is required

to be shipped, inaccuracies or errors in pricing information specified by our

Merchant partners, problems identified by Hapur Hub‟s credit and fraud

avoidance department or due to any major technical snag. Hapur Hub Services

may also require additional verifications or information before accepting any

order. Hapur Hub Services will contact you if all or any portion of your order is

cancelled or if additional information is required to accept your order. If your order

is cancelled after your credit card or bank account has been charged, the said

amount will be reversed back in your credit card / bank account. A promo code,

once used, shall not be refunded in case of cancellation of order either by you or

Hapur Hub Services.

b. Cancellation by the customer: In case of requests for order cancellations,

Hapur Hub Services reserves the right to accept or reject requests for order

cancellations for any reason whatsoever. As part of usual business practice, if

Hapur Hub Services receives a cancellation notice and the order has not been

processed/ approved by Hapur Hub Services, Hapur Hub Services shall cancel

the order and refund the entire amount to you instantly. Hapur Hub Services will

not be able to cancel orders that have already been partially or fully processed.

Hapur Hub Services has the full right to decide whether an order has been

processed or not or whether an order has been partially or fully processed. You

agree not to dispute the decision made by Hapur Hub Services and accept Hapur

Hub Services‟s decision regarding the cancellation. In cases where it is not

possible to cancel orders since they have already been shipped, refund shall be

made subject to the return process post return request is raised and you would

get replacement or refund once the original item is back with the Merchant

partner in good sale-able condition.

7. Hapur Hub Services reserves the right to cancel any orders that classify as „Bulk

Order‟ as determined by Hapur Hub Services as per certain criteria. Any Hapur

Hub Dervices Promo code used for placing the „Bulk Order‟ will not be refunded

as per this cancellation policy. An order can be classified as „Bulk Order‟ if it

meets with any of the below mentioned criteria, which includes but is not limited


a. Products ordered are not for self-consumption but for commercial resale;

b. Multiple orders placed for same product at the same address;

c. Bulk quantity of the same product ordered;

d. Invalid address given in order details; or

e. Any malpractice used to place the order.

Promo codes shall be subject to specific terms and conditions, from time to time,

and Hapur Hub Services may disallow usage which breaches such terms and


8. Delivery of the Product: Your shipping address and pin code will be verified with

the database of Hapur Hub Services for delivery serviceability before you

proceed to pay for your purchase. In the event your order is not serviceable by

our logistics partners or the Merchant or the area is not covered, we would

request you to provide us with an alternate shipping address which we expect to

have on our partner/Merchant‟s delivery list. In case there is any dispute

regarding the shipment of the product or services for the area not covered by

Hapur Hub Services, in such cases Hapur Hub Services will not be responsible

for the non-delivery of the product. In case you book multiple orders for the

products and services in one transaction, Hapur Hub Services would endeavour

to ship all products together. However, this may not always be possible due to

some product characteristics or logistical issues. If you purchase multiple

products in single transaction, then all the products would be dispatched to a

single shipping address given by you. If you wish to ship products to different

addresses, then you should book the orders separately based on the delivery

addresses. Products shall be delivered by the Courier Partner at the address

given by the customer while making the purchase and Hapur Hub Services shall

be not be held responsible in case the address shared was incorrect.

9. Return Policy

a. In the event you receive a damaged / defective product or a product that does

not comply with the specifications as per your original order, you are required to

get in touch with the customer service team.

b. Upon receiving your complaint, Hapur Hub Services shall verify the authenticity

and the nature of the complaint. If Hapur Hub Services is convinced that the

complaint is genuine, Hapur Hub Services will inform the relevant Merchant of

such complaint and request for a replacement. However, in the event of frivolous

and unjustified complaints regarding the quality and content of the products, other

than not requesting the Merchant for a replacement, Hapur Hub Services

reserves the right to pursue necessary legal actions against you and you will be

solely liable for all costs incurred by Hapur Hub Services in this regard. You

expressly acknowledge that the Merchant selling the defective product/ service

will be solely responsible to you for any claims that you may have in relation to

such defective product/ service and Hapur Hub Services shall not in any manner

be held liable for the same.

c. Before accepting shipment of any product, kindly ensure that the product‟s

packaging is not damaged or tampered. If you observe that the package is

damaged or tampered, Hapur Hub Services you to refuse to accept delivery and

inform Hapur Hub Services at the earliest. The return process of the product may

be restricted by Hapur Hub Services depending on the nature and category of the


d. In order to return any products sold through the Hapur Hub, you are required to

comply with the following conditions:

i. For non-damaged/ non-defective product, you shall be allowed to return the

product within the time frame displayed on website at the time of purchase;

ii. Please notify Hapur Hub Services of receipt of damaged/ defective product

within 12-hours of delivery to you. If you are unable to do so within 12-hours,

Hapur Hub Services /Merchant/manufacturer/service provider shall not be held

liable for the failure to replace the order;

iii. Hapur Hub Services will arrange pick-up of the damaged/defective product

through its own logistics partner. In the event Hapur Hub Services is unable to do

so, Hapur Hub Services will notify you regarding the same and you will be

required to dispatch the product using a reputed courier in your respective area

within one (1) day from receipt of such notice. Courier freight charges will be

reimbursed in such form as is determined by the logistics team upon prior

consultation with Hapur Hub Services;

iv. Products should be returned in their original packaging along with the original

price tags, labels, barcodes, user manual, warranty card and invoices, etc.;

v. Hapur Hub Services offers hassle-free returns to simplify returns for buyers

and sellers. The cost of return shipping for an item that is not properly described

is the Merchant or seller‟s responsibility. If applicable, you also authorize Hapur

Hub Services to place the return shipping costs on your invoice;

vi. It is advised that the return packets should be strongly and adequately

packaged so that there is no further damage of products during transit;

vii. The returned products are subject to verification and checks by Hapur Hub

Services in order to determine the legitimacy of the complaint/ return;

viii. In the event the return of a product is duly accepted by Hapur Hub Services,

the value of such product, as originally paid by you during acceptance of delivery

of product or otherwise, as adjusted with any credits/discount/offers, will be

refunded to you. Refund will be processed based on the mode of payment and

Hapur Hub Services will credit your refunds directly into account/source of

payment. Refunds will be subject to the following:

a. Orders paid online will be refunded instantly through the source of payment;

b. For Cash on Delivery payments also the amount will be refunded into your

source of payment;

10. By accepting the Marketplace Terms here and the T&Cs in general, you accept

that Hapur Hub Services may send the alerts to the mobile phone number/ email

address provided by you at the time of registering for the Hapur Hub or to any

such number/e-mail address replaced and informed by you subsequently.

11. Content: Content on the Hapur Hub is displayed on “AS IS” basis, in the form

received from the Merchants. While Hapur Hub Services tries to offer reliable

data, Hapur Hub Services cannot promise that the catalogues will always be

accurate and up-to- date, and you agree that you will not hold our catalogue

providers or us responsible for inaccuracies in the catalogues. The catalogue

may include copyrighted, trademarked or other proprietary materials. You agree

not to remove any copyright, proprietary or identification markings included within

the catalogues or create any derivative works based on catalogue content.

12. Limitation of liability and waiver: In no event, Hapur Hub Services or its affiliates

will be liable to you for any special, indirect, incidental, consequential, punitive,

reliance, or exemplary damages (including without limitation lost business

opportunities, lost revenues, or loss of anticipated profits or any other pecuniary

or non-pecuniary loss or damage of any nature whatsoever) arising out of or

relating to: (i) this Agreement/T&C; (ii) the SSOID Agreement; (iii) the Hapur Hub

Services, the Hapur Hub or any reference site/app/platform/service; or (iv) your

use or inability to use the Hapur Hub Services, the Hapur Hub (including any and

all materials) or any reference sites/, even if Hapur Hub Services or a Hapur Hub

Services authorized representative has been advised of the possibility of such

damages. In no event, Hapur Hub Services or any of its affiliates will be liable to

you for any damages, liabilities, losses, and causes of action arising out of or

relating to: (i) this Agreement; (ii) the SSOID Agreement; (iii) the Hapur Hub

Services, the Hapur Hub or any reference site/app/platform/service; or (iv) your

use or inability to use the Hapur Hub Services, the Hapur Hub (including any and

all materials) or any reference sites/app/platform/service; or (v) any other

interactions with Hapur Hub Services, however caused and whether arising in

contract, tort including negligence, warranty or otherwise, beyond or in excess of

the amount paid by you, if any, for using the portion of the Hapur Hub Services or

the Hapur Hub giving rise to the cause of action, or beyond or in excess Rs.

5,000/- (Rupees Five Thousand only), whichever is less. You acknowledge and

agree that Hapur Hub Services has offered its products and services, set its

prices, and entered into this Agreement in reliance upon the warranty disclaimers

and the limitations of liability set forth herein, that the warranty disclaimers and

the limitations of liability set forth herein reflect a reasonable and fair allocation of

risk between you and Hapur Hub Services, and that the warranty disclaimers and

the limitations of liability set forth herein form an essential basis of the bargain

between you and Hapur Hub Services. Hapur Hub Services would not be able to

provide the services to you on an economically reasonable basis without these

limitations. Applicable law may not completely allow the limitation or exclusion of

liability or incidental or consequential damages, so the above limitations or

exclusions will apply to you subject to applicable law. In such cases, Hapur Hub

Services‟s liability will be limited to the fullest extent permitted by applicable law.

This paragraph shall survive the termination of this Agreement, or the T&Cs,

SSOID terms and the Marketplace Terms.

13. Dispute Resolution: If any dispute, controversy or claim arises under this

Agreement or in relation to any Hapur Hub Services or the Hapur Hub including

any question regarding the existence, validity or termination of this Agreement or

T&Cs or the Marketplace Terms (hereinafter Dispute), the parties shall use all

reasonable endeavours to resolve such Dispute amicably. If the parties are

unable to resolve the Dispute amicably within 30 days of the notice of such

Dispute, Hapur Hub Services may elect to resolve any Dispute by a binding

arbitration in accordance with the provisions of the Indian Arbitration &

Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an

individual basis and shall not be consolidated in any arbitration with any claim or

controversy of any other party. The Dispute shall be resolved by a sole arbitrator,

appointed by Hapur Hub Services in accordance with the Act. This paragraph

shall survive termination of this Agreement, the T&Cs or the Marketplace Terms.

14. Jurisdiction: Subject to the Dispute Resolution section above, you agree that any

claim or dispute you may have against Hapur Hub Services must be resolved by

a court having jurisdiction in Hapur, India. You agree to submit to the personal

jurisdiction of the courts located within Hapur, India, for the purpose of litigating

all such claims or disputes. This Agreement shall be governed by Indian law. This

paragraph shall survive termination of this Agreement.

  • B. Assignment; Restrictions on Information Sharing; Privacy applicable to Marketplace Terms

i. This Agreement, including these T&Cs, the Marketplace Terms and any rights granted

here, may not be transferred or assigned by you without Hapur Hub Services‟s prior

written consent which may be withheld in Hapur Hub Services‟s sole discretion, but this

Agreement, including these T&Cs, the Marketplace Terms and any rights granted

hereunder may be assigned by Hapur Hub Services freely (including to its Affiliates) and

without any restriction. Any assignment attempted to be made by you in violation of this

provision shall be void and of no effect.

ii. By accepting this Agreement, including the T&Cs and the Marketplace Terms, you

agree to be customer of Hapur Hub Services (including, each of Hapur Hub Services

and its affiliates). In addition, by accepting this Agreement, including the T&Cs, the

Privacy Policy, the Grievance Redressal Policy and the Marketplace Terms, you

expressly and impliedly provide your free and unconditional consent for the following: (a)

for transferring Hapur Hub Services‟s rights and obligations under this Agreement,

including the T&Cs and the Marketplace Terms, in favour of any affiliate of Hapur Hub

Services or any third party/partner; (b) for using the Hapur Hub and availing the Hapur

Hub Services by you subject to any specific terms and conditions imposed by any

affiliate of Hapur Hub Services; (c) for receiving communications, notices and

information from any Hapur Hub Services or any affiliate/partner of Hapur Hub Services;

(d) for sharing of business/order information (including data analytics and any

information relating to you or the product/services being availed by you) between Hapur

Hub Services and any affiliate/partner, insofar as such sharing of business information is

necessary or required for the following limited purposes: (i) provision of better

services/benefits Hapur Hub Services‟s customers (including you); (ii) provision of better

services by Hapur Hub Services‟s vendors; (iii) to prevent any breach of a binding

agreement between Hapur Hub Services and any affiliate, or to give effect to any such

agreement; (iv) for ensuring compliance with the applicable law or legally compelled

disclosures by Hapur Hub Services or by any affiliate of Hapur Hub Services; (v) for

preventing fraud and money laundering and for enhancement of risk mitigation systems

and processes in relation to the activities of Hapur Hub Services or any affiliate; or (vi)

Hapur Hub Services, its affiliates, partners retaining any and all information relating to

you till such time as may be required under applicable laws or internal policies.

iii. At times Hapur Hub Services or its affiliates may make certain personal information

available to affiliates and strategic partners that work with Hapur Hub Services to provide

products and services, or that help Hapur Hub Services market to customers. Personal

information will only be shared by Hapur Hub Services to provide or improve Hapur Hub

Services‟s products, services and advertising, in will be shared in compliance with

applicable laws; it will not be shared with non-affiliated third parties for their marketing

purposes. You hereby provide your consent for the abovementioned activities.

iv. Hapur Hub Services, amongst others, shares information with companies (including

with its affiliates) who provide services such as information processing, extending credit,

fulfilling customer orders, delivering products to you, managing and enhancing customer

data, providing customer service, assessing your interest in Hapur Hub Services‟s

products and services, offering any products or services from any Hapur Hub, and

conducting customer research or satisfaction surveys. Any such sharing will be in

compliance with applicable laws and these companies are obligated to protect your

personal information under applicable laws.

v. It may be necessary − by law, legal process, litigation, and/or requests from public

and governmental authorities − for Hapur Hub Services to disclose your personal

information. Hapur Hub Services may also disclose information about you if Hapur Hub

Services determines that for purposes of national security, law enforcement, or other

issues of public importance, disclosure is necessary or appropriate.

vi. Hapur Hub Services may also disclose information about you if Hapur Hub Services

deterrmines that disclosure is reasonably necessary to enforce the T&Cs or protect

Hapur Hub Services‟s operations or customers. Additionally, in the event of a

reorganization, transfer, merger, or sale of all or any portion of Hapur Hub Services‟s

business or products or services offered through any Hapur Hub to any persons

(including any affiliates), Hapur Hub Services may transfer any and all personal

information that Hapur Hub Services collects to the relevant transferee or enter into

contractual agreements to share such information with such transferees, and transfer

any contractual rights or benefits to such transferees.

vii. Hapur Hub Services s privacy policy applies to use of the Hapur Hub, and its terms

are made a part of these T&Cs by this reference. Additionally, by using the Hapur Hub,

you acknowledge and agree that Internet transmissions are never completely private or

secure. You understand that any message or information you send to the Hapur Hub

may be read or intercepted by others, even if there is a special notice that a particular

transmission (for example, credit card information) is encrypted.

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